Privacy Policy

We respect your privacy and handle your personal information carefully. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and the choices you have. It applies to your use of our website, mobile experience, and account features. If you have questions about privacy or want to exercise your rights, contact us at [email protected].

Legal Status

We operate under a remote gambling license supervised by the Curaçao gaming authority. That licensing framework affects how we collect and keep certain records needed to meet legal and compliance obligations.

Personal data is processed in line with applicable law. We may be required to retain specific information for verification, compliance, and audit purposes. We will only process data necessary for those purposes and in accordance with data protection rules.

Registration and Login Process

When you register and log in, we collect personal information needed to create and maintain your account. This typically includes:

Contact details (email address, phone number)
Identity information (full name, date of birth, address)
Account credentials and security choices (password, two‑factor settings)
Device and connection data used for authentication (IP address, device identifiers)

We use this data to verify your identity, prevent underage or restricted access, maintain account security, and provide the services you request. Where required by law or for risk checks, we may collect identity documents and other verification materials. We retain verification records and account data as long as necessary for the account and to meet legal obligations.

Games and Software Providers

We work with a range of game and software providers to deliver gameplay. When you use a game, we share the minimum personal information needed for the game session to function and for fairness and integrity checks. This can include session identifiers, gameplay choices, and device/browser data.

Named providers in our platform include well-known studios and live providers. Each provider may also collect anonymous or gameplay‑related information under their own policies. We recommend you review provider privacy information where available.

Bonuses and Promotions

To operate bonuses and promotions we process data that establishes eligibility and prevents abuse. This may include account history, activity and metadata about how you use promotional offers.

Marketing communications are sent only with your consent where required or on the basis of our legitimate interests to inform you about offers. You can opt out of marketing at any time through your account settings or by contacting us. Records of your consent or opt‑outs are retained to respect your preferences and comply with legal obligations.

VIP and Loyalty Program

Participation in loyalty or VIP programs requires tracking of gameplay activity and account history to calculate points, tiers, and rewards. We process this information to administer the program, provide benefits, and detect misuse.

You may opt out of certain promotional elements while remaining in the service. We limit access to loyalty data to staff and service providers who need it to manage the program.

Payment Methods and Banking Terms

Certain account functions require us to process personal data necessary for verifying identity, preventing fraud, and complying with legal obligations. We work with service providers who process data on our behalf. Those third parties handle personal data under contractual safeguards and only to the extent necessary to provide their services.

We do not retain more personal data than necessary for these purposes and we apply appropriate technical and organizational measures to protect it.

Key Terms and Conditions

We use personal data to enforce our terms and prevent prohibited conduct such as multi‑accounting, abuse, or suspicious behaviour. This may involve automated checks and manual reviews using account and activity data.

Your rights under data protection law include:

Right of access to confirm what personal data we hold
Right to request correction of inaccurate data
Right to request erasure in certain circumstances
Right to request restriction of processing or to object to certain processing
Right to data portability for data you have provided in a structured, commonly used format
Right to withdraw consent where processing is based on consent

To exercise these rights, contact us at [email protected]. We will verify your identity before responding and normally respond within one month. If you remain unsatisfied you may lodge a complaint with a supervisory authority in your jurisdiction.

Mobile and Technical Features

When you use our mobile site or app we collect technical information such as device type, operating system, browser, screen size, and connection quality to provide and optimise the service. If you enable mobile features (for example push notifications or biometric login), we process the information needed to deliver those functions.

We and our partners use cookies and similar technologies to support functionality, remember preferences, and analyse performance. You can manage cookie and tracking preferences via your browser or device settings. Essential cookies required for the service will be used even if you decline analytics or marketing cookies.

Security and Fair Play

We take reasonable technical and organisational steps to protect personal data. Measures include encryption of data in transit, access controls, and network security tools designed to maintain availability and confidentiality.

Fair‑play measures and auditability are supported by logging and integrity checks. External audits of randomness and system integrity are performed by independent testing bodies. When you contact support, we may use information from prior interactions to resolve issues while keeping access restricted to authorised staff.

Responsible Gambling Features

We process personal data to provide responsible gambling tools such as deposit limits, time‑outs, self‑exclusion and session reminders. These features require maintaining records of your selections and activity so that limits and exclusions are respected.

Some protections available through domestic schemes may not be integrated with our platform. We will, however, apply the restrictions and exclusions you set on your account and keep related records as needed for compliance and to help you manage your play.

Advantages and Disadvantages (Privacy Perspective)

We strive to provide clear protections for your data, including secure access, multilingual support, and tools to manage preferences and limits. At the same time, because we operate under an offshore license rather than domestic licensing in every jurisdiction, the applicable supervisory and dispute resolution processes may differ from those in your country. We will cooperate with lawful requests from authorities and seek to protect your rights wherever possible.

General Casino Information

Our site supports multiple languages to serve a diverse audience. We accept users from a range of countries, subject to eligibility and local restrictions. We process data in line with the purposes described in this policy and applicable data protection laws.

For privacy enquiries, to exercise your rights, or for more information about how we process personal data, contact us at [email protected]. We will respond to verified requests and provide the assistance required by law.